While the Zoom mobile app should automatically download updates, you may need to actively check for updates on the Zoom desktop app if you don’t click “update” when the pop-up initially appears, as it is in the case of the Zoom desktop app.
Observe that there is no manual update option available for the mobile Zoom application for iPhones, iPads, or Android devices since the software will update automatically.
If you are a regular user of the program, you should make sure that you are running the most recent version on your desktop to prevent any possible difficulties.
The only time you will be requested to upgrade is if you ignore this optional message, which will occur the next time you access the app.
To check for updates on Zoom, go to your profile in the top right-hand corner of the screen and pick “Check for updates” from the dropdown menu that appears.
A pop-up message will appear if your Zoom software is up to date, and if it is not, Zoom will instantly begin upgrading to the latest version.
Step by step comprehensive guide:
- On your Mac, launch the Zoom application.
- To access your profile image, go to the top-right corner of the page and click on it. If you haven’t altered your picture, the symbol will display as your initials inside a coloured square if you haven’t already done so.
- To check for updates, choose “Check for updates” from the dropdown menu. If your app version is up to date, a pop-up will display to inform you that you are in the know. If your app is due for an update, Zoom will automatically begin updating your app, and you will be unable to initiate or join calls for a brief period of time.
How to resolve the issue of the Zoom Update not installing on the Mac?
Zoom is now using the AES 256-bit GCM encryption standard to secure your meetings and preserve your data, which is a significant improvement. However, there is a catch:
GCM needs all Zoom users to update to the Zoom client or Zoom Rooms version 5.0 in order to participate. As a result, you will not be permitted to participate in any meetings if you do not comply, therefore you truly do not have an option.
The main issue is that many MacBook users are still having difficulties updating their Zoom applications. When they check for updates, either nothing occurs or they get an error message stating that the update was unable to be installed.
To resolve similar difficulties, use the troubleshooting steps outlined below to identify and resolve the problem.
Make use of the Web-based application
If you are unable to use Zoom on your Mac due to an outdated software version, you may access the service using the Zoom Web client or mobile app. Check to see whether you are able to attend your meeting. Following the conclusion of the conference, you may attempt to update your desktop application.
Also, be certain that your machine is running the most recent version of Mac OS X. A lot of customers reported that upgrading their operating system version resolved their Zoom installation issues.
To check for updates, go to your Apple Menu, choose System Preferences, and then System Update from the drop-down menu.
Make use of your Mac’s administrative credentials.
It is possible that Zoom may ask you to provide your administrator name and password throughout the upgrade process. It is not possible to finish the upgrade procedure if your Zoom login credentials are used instead.
Normal thinking would lead you to believe that when the app asks for a username and password, you are being asked to input your Zoom username as well as your account password. However, you must provide your Mac admin login and password in order to proceed.
Reinstalling the application
If the upgrade procedure fails with an odd problem number, as suggested by Zoom, delete the previous version of the software. Navigate to the Applications folder in Finder, find Zoom, and simply drag the application to the Trash folder.
Alternatively, you may pick Uninstall Zoom from the Zoom menu. Once you have done this, clear your Trash folder and restart your computer before installing a new copy of Zoom.
Conclusion
You should provide your Mac admin login and password when requested, not the Zoom credentials if you are experiencing difficulties updating Zoom on Mac.
If the problem continues, delete Zoom, restart your Mac, and then download and install a new copy of the software from one of Zoom’s official download sources. Comment below and let us know if any of these options were successful in resolving your issue.